Linda Macdonald Jewellery Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the choices available to you.

Who we are

Linda Macdonald Jewellery Ltd is responsible for the personal information collected through this website.

Linda Macdonald Jewellery Ltd
Laigh Barrs
Main Road
Cardross
G82 5PX

Email: info@lindamacdonaldjewellery.com
Telephone: 01389 841848

Information we collect

We may collect the following information when you use our website, place an order, create an account or contact us:

• your name;
• billing and delivery addresses;
• email address;
• telephone number;
• order and purchase history;
• payment and transaction information, excluding your payment-card details;
• messages, enquiries and other correspondence;
• account information where you create a customer account;
• information about how you use our website; and
• technical information such as your browser, device and IP address.

We do not receive or store your payment-card details. Payments are handled directly by Stripe, Klarna or PayPal, depending on the payment method selected at checkout.

How we use your information

We use your personal information to:

• process and fulfil your orders;
• take payment and issue refunds;
• arrange and track delivery;
• contact you about an order or enquiry;
• provide customer service;
• manage returns, repairs and complaints;
• create and manage customer accounts;
• prevent fraud and protect our website;
• maintain business and accounting records;
• improve our products, services and website;
• send marketing emails where you have agreed to receive them; and
• meet our legal and regulatory responsibilities.

Why we use your information

We use your information where it is necessary to:

• fulfil an order or provide a service you have requested;
• manage your customer account;
• meet our accounting and other legal obligations;
• prevent fraud, maintain security and operate our business; or
• act on your consent, including for marketing emails and optional cookies.

You may withdraw your consent to marketing or optional cookies at any time.

Customer accounts

Customers may choose to create an account on our website.

Account information may include your name, email address, billing and delivery details, password-protected login information and order history.

You are responsible for keeping your login details secure. Please contact us if you believe your account has been accessed without permission.

You may ask us to close your account, although we may still need to retain information connected with completed orders for accounting, tax and business-record purposes.

Who we share information with

We share personal information only where it is necessary to operate our business, process an order or provide a service.

This may include:

• WooCommerce and our website hosting and technical-service providers;
• Stripe, Klarna and PayPal for payment processing;
• Royal Mail for delivery and tracking;
• Mailchimp where you have subscribed to our marketing emails;
• Google Analytics where you have consented to analytics cookies;
• our accountants, professional advisers and insurers;
• fraud-prevention, security and IT-service providers; and
• public authorities where we are required to provide information.

We do not sell or rent your personal information.

Payments

Payments made through our website are processed directly by Stripe, Klarna or PayPal, depending on the payment method selected at checkout.

We do not receive or store your payment-card details.

The payment provider you select may collect and use your information in accordance with its own privacy policy.

Delivery information

We share the information needed to deliver your order with Royal Mail.

This may include your:

• name;
• delivery address;
• email address; and
• telephone number.

Royal Mail may use these details to provide tracking and delivery notifications.

Marketing emails

We use Mailchimp to manage our email newsletters and marketing communications.

We will send marketing emails only where you have subscribed or where we are otherwise permitted to contact you.

You can unsubscribe at any time by clicking the unsubscribe link included in any marketing email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential messages relating to an order you have placed.

Cookies

Cookies are small files placed on your device when you visit a website.

We use essential cookies to operate the website, remember your basket, process checkout, manage customer accounts and maintain website security.

We may also use optional cookies for analytics and other purposes. Optional cookies will be used only where you have agreed to them through our cookie-preference tool.

Google Analytics may collect information about how visitors use the website, including pages viewed, time spent on the site, device type and approximate location.

You can accept, reject or change your cookie preferences using the cookie settings available on our website.

Disabling essential cookies may affect how the website works.

Optional cookies such as analytics cookies require an active consent choice rather than being enabled simply because someone continues browsing.

Website analytics

Where you have consented, we use Google Analytics to help us understand how people use our website and how it can be improved.

Analytics information may include:

• pages visited;
• approximate location;
• browser and device information;
• how visitors reached the website; and
• actions taken on the website.

We use this information to understand general website activity and do not use it to identify individual customers directly.

How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Order and transaction records may be retained for up to seven years to support accounting, tax, warranty, fraud-prevention and business-record requirements.

Customer enquiries and correspondence may be retained for as long as needed to resolve the matter and maintain an appropriate business record.

Customer account information is normally retained while the account remains active. Some information connected with completed orders may be retained after an account is closed.

Marketing information is retained until you unsubscribe or ask us to remove it, although we may retain a limited record to ensure that we respect your request.

Website and analytics information is retained according to the settings used by the relevant service.

We review the information we hold and remove or anonymise it when it is no longer needed.

Privacy notices should explain either the retention period or the criteria used to decide how long information is kept.

International transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this happens, appropriate safeguards are expected to be used to protect your personal information.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure, but we regularly review the measures used to protect our website and customer information.

Your rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses of your information;
• withdraw consent;
• ask for certain information to be transferred; and
• complain about how your information has been handled.

To make a request, please contact us using the details below.

We may need to confirm your identity before responding.

A privacy notice should clearly explain the purposes for using personal information, how long it is kept and who it may be shared with.

Complaints

Please contact us first if you have a concern about how your personal information has been handled. We will do our best to resolve it.

You may also raise a complaint with the Information Commissioner’s Office.

Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the content, security or privacy practices of those websites. You should review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website or the services we use.

The latest version will always be published on this page.

Last updated: July 2026

Contact us

Questions about this Privacy Policy or the personal information we hold should be sent to:

Linda Macdonald Jewellery Ltd
Laigh Barrs
Main Road
Cardross
G82 5PX

Email: info@lindamacdonaldjewellery.com
Telephone: 01389 841848