We hope you will be delighted with your Linda Macdonald jewellery. Eligible items may be returned for a refund within 30 days of receiving your order.

Please contact us before returning an item and include your name and order number.

Condition of returned jewellery

For a change-of-mind return, jewellery should be:

• unworn and unused;
• in the condition in which it was received; and
• returned with its original packaging where reasonably possible.

You may examine the jewellery as you would in a shop. We may make a reasonable deduction if its value has been reduced through wear, damage or handling beyond what was necessary to examine it.

Return postage

Customers are responsible for arranging and paying for change-of-mind returns.

We recommend using an insured and trackable postal service, as the item remains your responsibility until it reaches us.

Please send returns to:

Linda Macdonald Jewellery Ltd
Laigh Barrs
Main Road
Cardross
G82 5PX

Please include your name, order number and contact details inside the parcel.

Earrings

Earrings may be returned under the same conditions as our other jewellery, provided they are unworn and unused.

Rings

Rings ordered in one of the standard sizes offered on our website are eligible for our usual returns policy.

Rings that have been specially resized, altered or made outside our standard size options cannot normally be returned because you have changed your mind.

Commissioned and personalised jewellery

Jewellery that has been specially commissioned, personalised, engraved, made to individual specifications or altered specifically at your request cannot normally be cancelled or returned because you have changed your mind.

This does not affect your consumer rights where an item is faulty, damaged, incorrectly made or does not match the agreed design or specification.

Faulty, damaged or incorrect items

Please contact us promptly if an item arrives damaged, is faulty, is not as described or is different from the item ordered.

We may ask for photographs or request that the jewellery is returned so that we can examine it.

Depending on the circumstances, we will arrange a repair, replacement or refund. We will cover reasonable return-postage costs for faulty, damaged or incorrect items.

Refunds

Approved refunds will normally be returned to the original payment method.

For change-of-mind returns, the refund will be processed once the jewellery has arrived back with us.

Please allow a short period for the refund to appear after it has been processed, as timescales vary between banks and payment providers.

Christmas returns

Eligible purchases made during the festive period may be returned until 31 January.

Commissioned, personalised and specially altered pieces remain excluded from change-of-mind returns.

Contact us

Please contact us before returning an item or if you have any questions:

Email: info@lindamacdonaldjewellery.com
Telephone: 01389 841848