- info@lindamacdonaldjewellery.com
- Laigh Barrs, Main Road, Cardross, G82 5PX
- +44 (0) 1389 841 848
These Terms and Conditions apply to purchases made through www.lindamacdonaldjewellery.com.
The website is operated by Linda Macdonald Jewellery Ltd. By placing an order through our website, you agree to these Terms and Conditions.
Our jewellery is handmade in our Cardross workshop. Small variations in colour, texture, finish and appearance may occur and are part of the individual character of a handmade piece.
We take care to ensure that our photographs, descriptions, dimensions and prices are accurate. Colours may appear slightly different depending on the screen or device being used. Measurements and weights are approximate unless stated otherwise.
All prices are shown in pounds sterling and include VAT where applicable.
Delivery charges, where applicable, will be shown before you complete your order.
Payment must be made in full when placing an order. The payment methods currently available will be displayed at checkout.
International payments are taken in pounds sterling. Your bank or payment provider may apply a currency-conversion charge.
We may change our prices at any time, but this will not affect an order that has already been accepted.
Should an obvious pricing or description error occur, we will contact you before dispatch. You may then proceed with the corrected information or cancel the order for a full refund.
After placing an order, you should receive an email confirming that we have received it.
Your order is accepted when we confirm that it has been dispatched.
Occasionally, we may be unable to accept an order because an item is unavailable, payment has not been authorised, delivery is not possible or an error has occurred. Where payment has already been taken, a full refund will be issued.
We normally send UK orders using Royal Mail Tracked 24.
Delivery times are estimates and cannot be guaranteed. We will always try to help where a parcel is delayed or appears to have been lost.
Please make sure the delivery address supplied with your order is complete and correct. Contact us as soon as possible if you notice an error, although we may be unable to change an address once an order has been dispatched.
Further information about delivery charges, dispatch times and international delivery is available on our Delivery page.
Please contact us as soon as possible at info@lindamacdonaldjewellery.com if you wish to cancel or change an order.
Please include your name and order number.
We will do our best to accommodate your request, although an order may not be changed or cancelled once it is being prepared or has been dispatched.
Commissioned, personalised or specially altered jewellery may not be cancellable once work has begun.
We hope you will be delighted with your jewellery. Eligible items may be returned within 30 days of receiving your order.
Please contact us before returning anything and include your name and order number.
For a change-of-mind return, jewellery should be:
You may examine the jewellery as you would in a shop. A deduction may be made where its value has been reduced through wear, damage or handling beyond what was necessary to examine it.
Customers are responsible for arranging and paying for change-of-mind returns. We recommend using an insured and trackable postal service, as the item remains your responsibility until it reaches us.
Earrings may be returned under the same conditions as our other jewellery, provided they are unworn and unused.
Rings ordered in one of the standard sizes offered on our website are eligible for our usual returns policy.
Rings that have been specially resized, altered or made outside our standard size options cannot normally be returned because you have changed your mind.
This does not affect your consumer rights where a ring is faulty, damaged, incorrectly sized or does not match the agreed specification.
Jewellery that has been specially commissioned, personalised, engraved, made to individual specifications or altered specifically at your request cannot normally be cancelled or returned because you have changed your mind.
This does not affect your consumer rights where an item is faulty, damaged, incorrectly made or does not match the agreed design or specification.
Eligible purchases made during the festive period may be returned until 31 January.
Commissioned, personalised and specially altered pieces remain excluded from change-of-mind returns.
Any additional Christmas ordering information will be displayed on our website during the festive period.
Please contact us promptly if an item arrives damaged, is faulty, is not as described or is different from the item ordered.
We may ask for photographs or request that the jewellery is returned so that we can examine it.
Depending on the circumstances, we will arrange a repair, replacement or refund. We will cover reasonable return-postage costs for faulty, damaged or incorrect items.
Nothing in these Terms and Conditions affects your consumer rights.
Approved refunds will normally be returned to the original payment method.
For change-of-mind returns, we may wait until the jewellery has arrived back with us or until you have provided evidence that it has been posted.
We are not responsible for any delay caused by your bank, card provider or payment processor after the refund has been issued.
International customers are responsible for checking whether an item may be imported into the destination country.
Orders sent outside the United Kingdom may be subject to customs duties, import taxes, handling charges or other local fees. These are the responsibility of the recipient and are not included in our prices or delivery charges.
Customs procedures may delay delivery.
Where an order is returned because delivery was refused or customs charges were not paid, any unrecoverable delivery, return or customs costs may be deducted from the refund.
Gift vouchers are valid for 12 months from the date of purchase.
They may be used towards eligible purchases from Linda Macdonald Jewellery but cannot be exchanged for cash or resold.
Gift vouchers must be used before their expiry date. The expiry date and any additional conditions will be shown on the voucher or accompanying email.
We aim to keep our website accurate and available, but we cannot guarantee that it will always be uninterrupted or free from errors.
The website may occasionally be updated, suspended or unavailable for maintenance or operational reasons.
We are not responsible for the content of websites operated by third parties, even where our website links to them.
All jewellery designs, photographs, illustrations, logos, text and graphics on this website belong to Linda Macdonald Jewellery Ltd or are used with permission.
They may not be copied, reproduced or used commercially without our written permission.
We use personal information in accordance with our Privacy Policy.
Please read that policy for information about how your information is collected, used and protected.
We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, postal disruption, transport problems or communication-network failures.
Where reasonably possible, we will contact you and take steps to minimise the effect of any delay.
We may update these Terms and Conditions occasionally.
The terms applying to an order will normally be those shown on the website when the order was placed.
Last updated: July 2026
Questions about an order or these Terms and Conditions should be sent to:
Linda Macdonald Jewellery Ltd
Laigh Barrs
Main Road
Cardross
G82 5PX
Email: info@lindamacdonaldjewellery.com
Telephone: 01389 841848
Please include your name and order number when contacting us about an existing order.
